canCellation policies
IF YOU CANCEL YOUR APPOINTMENT WITH MORE THAN 2 DAYS NOTICE, YOUR DEPOSIT CAN BE TRANSFERRED TO ANOTHER DATE, BUT NOT REFUNDED. THIS CAN BE DONE 2 TIMES, THE 3RD TIME BEING THE FINAL TRANSFERRABLE DATE.
IF YOU CANCEL AN APPOINTMENT BEFORE THE 48 HOUR TIME, YOU HAVE 1 MONTH TO RESCHEDULE LE YOUR APPOINTMENT TO KEEP YOUR DEPOSIT.
IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 2 DAYS NOTICE, YOUR DEPOSIT IS LOST AND YOU WILL BE REQUIRED TO PAY THE REMAINDER AMOUNT OF THE SERVICE.
IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 1 DAYS NOTICE OR YOU NO-SHOW TO YOUR APPOINTMENT, YOUR DEPOSIT IS LOST AND YOU ARE REQUIRED TO PAY FOR THE FULL AMOUNT OF THE SERVICE.
FAILURE TO SEND OVER THE PAYMENTS OWED, MEANS I WILL NO LONGER BE ABLE TO DO YOUR HAIR.
IF I CANCEL OR MOVE YOUR APPOINTMENT, I HANDLE THEM SITUATIONS PERSONALLY.
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES
colour policies
ALL NEW COLOUR CLIENTS MUST ATTEND A CONSULTATION + SKIN TEST, BEFORE BOOKING IN A COLOUR APPOINTMENT.
I DO NOT WORK ON SUNDAY OR TUESDAYS, SO IF YOUR COLOUR APPOINTMENT IS ON A MONDAY, YOUR CONSULTATION MUST BE DONE THE WEEK BEFORE.
IF YOU'RE ALREADY AN EXISTING COLOUR CLIENT OF MINE AND HAVE EITHER HAD COVID-19 OR THE COVID VACCINE/ BOOSTER SINCE YOUR LAST COLOUR SERVICE, YOU MUST COME IN FOR A QUICK SKIN TEST UP TO 48 HOURS BEFORE YOUR NEXT COLOUR APPOINTMENT.
FAILURE TO TURN UP TO CONSULTATIONS AND SKIN TESTS, MEANS YOUR COLOUR APPOINTMENT IS AUTOMATICALLY CANCELLED AND YOUR DEPOSIT IS LOST IF YOU HAVE PRE BOOKED A APPOINTMENT.
I DO NOT LIGHTEN OVER PREVIOUSLY BOX DYED/DARK DYED HAIR
I DO NOT COLOUR OVER BOX/DARK DYED HAIR
IF YOU BOOK A APPOINTMENT WITHOUT READING MY POLICIES AND DURING YOUR CONSULTATION AND I NOTICE YOU'VE BOX DYED OR THERE IS COLOUR BUILD UP, I WILL NOT GO THROUGH WITH THE COLOUR APPOINTMENT AND YOUR DEPOSIT WILL BE LOST.
PLEASE DO NOT LIE TO ME ABOUT WHAT IS ON YOUR HAIR, WHETHER IT WAS DONE PROFESSIONALLY OR BY YOURSELF.
ALL COLOUR APPOINTMENTS REQUIRE A NON-REFUNDABLE DEPOSIT.
DEPOSITS MUST BE PAID WITHIN 24 HOURS OR THE TIME SLOT WILL BE OFFERED OUT TO SOMEONE ELSE
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES
APPOINTMENT policies
IF YOU ARE MORE THAN 20 MINUTES LATE FOR AN APPOINTMENT, I MAY NOT BE ABLE TO GO THROUGH WITH ENTIRE SERVICE IF IT IS GOING TO RUN INTO ANOTHER APPOINTMENT. E.G, IF YOU'RE BOOKED IN FOR A FULL HEAD HIGHLIGHTS BUT ARE MORE THAN 20 MINUTES LATE, I WILL ONLY BE ABLE TO OFFER YOU A 3/4 OR HALF HEAD. HOWEVER YOU WILL STILL BE REQUIRED TO PAY FOR WHAT YOU HAVE ORIGINALLY BOOKED IN FOR AS I HAVE LOST TIME I COULD HAVE GIVEN TO SOMEONE ELSE.
IF YOU DECIDE AT YOUR APPOINTMENT THAT YOU WANT A HALF HEAD INSTEAD OF A FULL HEAD, YOU WILL STILL BE CHARGED FOR THE ORIGINAL SERVICE YOU HAVE BOOKED IN FOR. I REQUIRE 24 HOUR NOTICE FOR CHANGES TO BOOKINGS.
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES
DEPOSIT policies
ALL DEPOSITS ARE NON-REFUNDABLE.
DEPOSITS MUST BE PAID WITHIN. 24 HOURS OF BOOKING IN YOUR APPOINTMENT. IF THE DEPOSIT IS NOT PAID THEN YOUR TIME SLOT WILL BE OFFERED OUT TO SOMEONE ELSE.
IF YOU HAVE BOOKED ONLINE AND CHOSEN TO NOT READ OR YOU IGNORE MY POLICIES, YOU TURN UP FOR A CONSULTATION AND I CAN'T GO THROUGH WITH THE COLOUR SERVICE, YOU DEPOSIT IS STILL NON-REFUNDABLE.
IN THE CASE OF ANOTHER LOCKDOWN, YOUR DEPOSIT IS TRANSFERABLE UP TO A CERTAIN DATE. THIS WILL BE ANNOUNCED ON MY INSTAGRAM @HAIRBYLUCYANSBORO
YOU CAN CHANGE YOUR APPOINTMENT A MAXIMUM OF 2 TIMES (NO LATER THAN 48 HOURS BEFORE APPOINTMENT) BEFORE YOUR DEPOSIT IS LOST AND YOU MUST PAY A NEW ONE.
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES
APPOINTMENT REMINDERS
PLEASE COME TO YOUR APPOINTMENTS ALONE (BABIES ARE MORE THAN WELCOME TO JOIN YOU)
PLEASE COME WITH CLEAN, FRESHLY WASHED WITHIN THE PAST 24 HOURS SMOOTH HAIR. ESPECIALLY FOR COLOUR APPOINTMENTS
IF YOU'RE A NEW COLOUR CLIENT, YOU MUST HAVE HAD A COLOUR CONSULTATION WITH ME NO LESS THAN 48 HOURS PRIOR TO YOUR APPOINTMENT
YOU'RE AGREEING TO MY POLICIES WHEN YOU BOOK IN
DEPOSITS ARE NON REFUNDABLE AND YOU WILL BE CHARGED FULL PRICE IF YOU CANCEL WITH LESS THAN 24 HOURS NOTICE OR NO SHOW
PLEASE BRING CASH WHEN POSSIBLE
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES
UNHAPPY WITH YOUR HAIR?
YOUR SATISFACTION IS MY TOP PRIORITY, AND I ALWAYS AIM FOR YOU TO LEAVE YOUR APPOINTMENT FEELING CONFIDENT AND HAPPY WITH YOUR HAIR. IF YOU HAVE ANY CONCERNS ABOUT YOUR SERVICE, PLEASE REACH OUT TO ME STRAIGHT AWAY SO I CAN ADDRESS THE ISSUE PROMPTLY.
I AM HAPPY TO OFFER A COMPLIMENTARY CORRECTION IF THERE IS AN ISSUE WITH THE SERVICE PROVIDED, SUCH AS:
UNEVEN HAIRCUT
COLOUR NOT MATCHING THE AGREED TONE OR SHADE
VISIBLE BLEED LINES
IMPORTANT TERMS:
YOU MUST CONTACT ME WITHIN 7 DAYS OF YOUR ORIGINAL APPOINTMENT TO QUALIFY FOR A FREE CORRECTION.
ANY CORRECTIONS WILL BE CARRIED OUT WITHIN 14 DAYS OF THE ORIGINAL SERVICE.
THE HAIR MUST BE ASSESSED BY ME AS SOON AS THE CONCERN IS RAISED TO ENSURE THE ISSUE HASN'T BEEN AFFECTED BY EXTERNAL FACTORS.
PLEASE NOTE THAT COMPLIMENTARY CORRECTIONS APPLY ONLY TO GENUINE ISSUES WITH THE SERVICE PROVIDED. THEY DO NOT APPLY IF YOU HAVE CHANGED YOUR MIND ABOUT YOUR CHOSEN COLOUR OR STYLE. FOR EXAMPLE:
DECIDING YOU NOW WANT A ROOT ON BLONDE HAIR WHEN YOU ORIGINALLY REQUESTED NO ROOT
WANTING LOWLIGHTS INSTEAD OF HIGHLIGHTS AFTER THE SERVICE HAS BEEN COMPLETED
THESE SITUATIONS ARE CONSIDERED A CHANGE OF PREFERENCE AND WOULD REQUIRE A NEW APPOINTMENT AT THE USUAL COST.
REFUND & CONDUCT POLICY:
REFUNDS ARE NOT OFFERED, AS I AM ALWAYS HAPPY TO RESOLVE GENUINE CONCERNS WITHIN THE CORRECTION POLICY TIME FRAME.
ALL CONCERNS MUST BE COMMUNICATED RESPECTFULLY. ANY FORM OF ABUSIVE LANGUAGE, THREATS, OR ATTEMPTS TO OBTAIN FREE SERVICES THROUGH INTIMIDATION WILL NOT BE TOLERATED.
THANK YOU SO MUCH FOR TRUSTING ME WITH YOUR HAIR! I TRULY VALUE YOUR LOYALTY AND APPRECIATE YOUR UNDERSTANDING OF THESE POLICIES, WHICH HELP ME ENSURE THE BEST EXPERIENCE FOR EVERY CLIENT. MY GOAL IS ALWAYS FOR YOU TO LEAVE FEELING CONFIDENT, HAPPY, AND EXCITED ABOUT YOUR HAIR. IF YOU EVER HAVE ANY QUESTIONS, PLEASE DON'T HESITATE TO REACH OUT I'M ALWAYS HERE TO HELP!
PLEASE NOTE THAT BY BOOKING IN AND PAYING A DEPOSIT TO ME, YOU ARE AGREEING TO THESE TERMS AND POLICIES.